Payment
All payments are handled by either Shopify Payments, Stripe, Amazon Payments or Paypal. VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.
Paul Valentine watches never store or transfer any credit card information. Shopify Payments, Stripe, Amazon Payments and PayPal handle card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments.
For further questions about how our partners handle information please contact Shopify, Stripe, Amazon or PayPal, support.
Delivery
All orders are shipped from Germany. For questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can: hello@paul-valentine.com
Transport damage
If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form. We will naturally send you a new product to replace the damaged one.
Warranty
Warranty for our products is 2 years from purchase date. Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Paul Valentine. Please note that the warranty does not cover gift items such as free gifts as part of special offers.
Returns
If we have shipped a wrong or defective item, please notify us as soon as possible and we will reimburse the fee for return shipment. In all other cases the customer pays for return shipments. Returns must be properly packaged. If you simply want to return the watch for other reasons, disputes regarding the complaint may be referred to the Board for Consumer Complaints, whose recommendations we follow. Customers within EU may choose their own preferred method of returning. Customers outside the EU should contact us to be provided with a return label. Returns made due to Vat, duties and/or other fees for import will be subject to a 15% restocking fee.
A bundle is a set of two or more products that are sold as a complete product and can therefore only be returned together. Therefore, in case of a bundle return, please return all items contained in the bundle together.
Please note:
The following products are excluded from the right of return: Gift Bags, Gift Cards, Advent Calendars, personalized jewelry and the Summer Essentials Set.
Refusing to Pay Customs:
If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund. If you're still unsure whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
Personal Information
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.
Cookies
Cookies are used on www.paul-valentine.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject any usage of cookies or to tell your browser to delete the cookie at the end of your visit. For further information on what cookies we use, please send us an e-mail on hello@paul-valentine.com. You have the right to request access to your data and if anything is incorrect you can change or remove it.
Cancellations
Under the Distance Contracts you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging.
This page was last updated on: 4th February 2021
